Privacy Policy

Effective Date: October 6, 2025

Big Air AC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how it may be shared with advertising and analytics partners (including TikTok, Facebook/Meta, and Google), and your rights regarding that information.

1. Information We Collect

We may collect the following types of information when you visit our website bigairac.com or use our services:

• Information you provide: Name, email address, phone number, address, or other details you submit through contact forms, quote requests, or service scheduling.

• Payment information: If you pay online, your payment is processed securely by our payment partners. We do not store your full credit card details.

• Automatically collected information: IP address, device type, browser type, pages visited, and how you interact with our site.

• Tracking data: We use cookies, pixels, tags, and similar technologies from platforms like TikTok, Facebook/Meta, and Google to measure advertising effectiveness and improve user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our HVAC services and customer support.

• Respond to inquiries, schedule appointments, and send service updates.

• Personalize and improve our website and advertising.

• Show you relevant ads on platforms such as TikTok, Facebook/Meta, and Google.

• Comply with legal obligations and protect our business.

3. Cookies, Pixels & Tracking Technologies

Our site uses cookies and tracking technologies (including the TikTok Pixel, Facebook/Meta Pixel, and Google Analytics) to:

• Understand how visitors use our site.

• Measure the effectiveness of ads and optimize marketing campaigns.

• Show ads that may be more relevant to you.

You can disable cookies in your browser settings. Some advertising partners also allow you to opt out of personalized ads. For example, you can visit the TikTok Ads Settings or use Your Ad Choices to manage preferences.

4. Sharing of Information

We may share your data with:

• Service providers: such as scheduling software, payment processors, and website hosting.

• Advertising & analytics partners: such as TikTok, Facebook/Meta, and Google, to deliver and measure ads. These partners may combine your information with other data they have to provide targeted advertising.

We do not sell or rent your personal information.

5. Data Security

We use reasonable physical, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

6. Your Choices & Rights

• You can opt out of marketing emails by clicking “unsubscribe” in our emails.

• You can opt out of text marketing by replying “STOP.”

• You can manage cookie preferences through your browser or use industry tools such as Network Advertising Initiative Opt-Out.

• If you want to request access to, correction of, or deletion of your personal information, contact us using the details below.

7. Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from them.

9. Updates to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

Big Air AC
Phone: (239) 738-1344
Website: bigairac.com